Shipping policy

Shipping Policy

At Ngwana Mama, each piece is carefully selected to bring joy, confidence, and style to your little one.

Processing Time  
Orders are processed within 1–3 business days after payment is confirmed.

Shipping Time  
Delivery typically takes 7–15 business days, depending on your location.

Please note:
- Shipping times may vary due to high demand, customs, or courier delays  
- Tracking information will be provided once your order has shipped  

Shipping Costs  
We offer free shipping on all orders.

Customs & Duties  
For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer.

Delayed Orders  
While we do our best to ensure timely delivery, delays may occasionally occur. We appreciate your patience and understanding.

Wrong Address Disclaimer  
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Need Help?  
If you have any questions about your order, please contact us:

👉 https://ngwanamama.com/pages/contact  

Email:
pmakhura@gmail.com

We’re always happy to help 💛