Refund policy

Refund & Return Policy

At Ngwana Mama, we want you to love every outfit you receive.

Returns
We accept returns within 7 days of delivery. Items must be unused, unworn, and in original condition with tags attached.

Non-returnable items:
- Worn or used items
- Items without original packaging

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

For any questions, please contact us via our Contact Page:
https://ngwanamama.com/pages/contact
Email:
pmakhura@gmail.com